Joseph Stone
L3/L4 Infrastructure Tech Lead at Bigfoot Networks Ltd. Specialising in complex networking, server infrastructure, cloud systems, and large-scale project delivery across the UK, Europe and APAC.
Who I Am
Infrastructure Tech Lead with over 8 years at Bigfoot Networks, an ISO 27001 and Cyber Essentials Plus certified IT MSP. The L3/L4 escalation point for complex networking, server and cloud issues, and lead engineer on on-prem server and cloud migrations, network refreshes and multi-country infrastructure deployments.
Proven track record staging and deploying infrastructure across Europe and APAC with minimal downtime. BSc (Hons) in Digital and Technology Solutions, taken on the Network Engineer pathway.
CCNA certified (2026), now working towards AZ-104 (Azure Administrator Associate). Uses AI-assisted development to build automation that takes repetitive work off the service desk.
Technical Skills
Employment History
L3/L4 technical lead for complex infrastructure projects, escalated service desk tickets and client deployments across the UK, Europe and APAC.
- Lead engineer on network refreshes and infrastructure deployments for SME clients
- Deliver international projects across Europe and APAC: staging, shipping and on-site setup with minimal downtime
- Project manage and deliver on-prem server, cloud and network migrations
- Manage Azure, Microsoft 365, Entra ID, Intune and Active Directory environments for SME clients
- Deliver Cyber Essentials Plus certifications end to end for SME clients
- Resolve remediation actions from third-party penetration tests and verify the fixes
- Maintain ISO 27001 compliance and carry out monthly internal audits
Started on L1 support and progressed to L2/L3 work as experience grew, covering client support, on-site visits and infrastructure work across networking, hardware and Microsoft platforms.
- Resolved L1 to L3 support tickets across networking, software and hardware
- Deployed and configured networking equipment, servers and workstations on client sites
- Supported Microsoft 365 and Active Directory environments for SME clients
- Supported infrastructure projects alongside senior engineers
Education & Certifications
Projects
- Helpdesk automation: designed and built with Claude Code, connecting AI workflows to the Syncro RMM API to speed up ticket triage, client responses, notes, SOPs and script generation
- Web development: personal sites built with React, Tailwind, Supabase and Vercel
- E-commerce automation: AI-assisted build of an automated pipeline for an online print shop, from image generation and QA through to publishing via the Etsy and Gelato APIs